GENERAL TERMS AND CONDITIONS
OVERVIEW
This website is operated by ICHŌ Skin. Throughout the site, the terms "we", "us" and "our" refer to ICHŌ Skin. ICHŌ Skin offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or jurisdiction of residence.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction while using the Service.
You must not transmit any viruses, malware or destructive code.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and adaptations to technical requirements of connecting networks or devices.
Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
SECTION 3 - ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product, service or content without notice at any time.
We shall not be liable for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through our website.
We have made every effort to display product colours and images as accurately as possible, however we cannot guarantee that your device will display colours accurately.
We reserve the right to limit the sale of products or services to any individual, geographic region or jurisdiction.
All product descriptions and pricing are subject to change without notice.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account information, including email address, billing information and payment details where required.
SECTION 7 - THIRD-PARTY TOOLS
We may provide access to third-party tools over which we have no control.
Such tools are provided "as is" and "as available" without warranties or endorsements of any kind.
Any use of third-party tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available through our website may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and assume no responsibility for any third-party materials, products or services.
SECTION 9 - USER COMMENTS AND FEEDBACK
If you submit comments, ideas, suggestions or other materials to us, you agree that we may use, edit, publish and distribute them without restriction.
You are solely responsible for any content you submit and agree that such content will not violate any rights of third parties.
SECTION 10 - PERSONAL INFORMATION, PRIVACY & META ADVERTISING
Your submission of personal information through the store is governed by our Privacy Policy.
When you visit our website, place an order, subscribe to our mailing list or submit information through a form, we may collect personal information including your name, email address, telephone number, billing and shipping details and website activity information.
We use this information to:
• Process and fulfil orders
• Provide customer support
• Send product updates, educational content and marketing communications
• Notify you about launches, promotions and exclusive offers
• Improve our products, services and website experience
EMAIL MARKETING
By subscribing to our mailing list, you consent to receive marketing communications from ICHŌ Skin. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
META (FACEBOOK & INSTAGRAM) LEAD FORMS
ICHŌ Skin may collect personal information through lead generation forms on Facebook, Instagram and other Meta platforms.
When you submit information through a Meta Lead Form, we may collect information such as your name, email address, telephone number and any additional information you choose to provide.
This information may be securely transferred to our marketing and customer management platforms, including Shopify and Klaviyo, for the purpose of:
• Sending the information requested in the advertisement
• Providing product updates and launch announcements
• Delivering educational skincare content
• Sending promotional offers and subscriber communications
• Improving our marketing and customer experience
By submitting your information through a Meta Lead Form, you consent to receiving communications from ICHŌ Skin regarding the products, services or content described in the advertisement.
META PIXEL & ADVERTISING TECHNOLOGIES
Our website may use technologies provided by Meta Platforms, Inc., including the Meta Pixel and Conversions API.
These technologies help us measure advertising performance, understand website activity, improve advertising relevance and optimise our marketing efforts.
We do not sell your personal information to third parties.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice.
SECTION 12 - PROHIBITED USES
You may not use the website or its content for any unlawful purpose, to infringe intellectual property rights, distribute malicious software, collect personal information of others or interfere with the security of the website.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, secure or error-free.
All products and services are provided on an "as is" and "as available" basis.
In no event shall ICHŌ Skin, its directors, employees, affiliates, contractors, suppliers or service providers be liable for any indirect, incidental, special or consequential damages arising from the use of our products, services or website.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless ICHŌ Skin and its affiliates, directors, employees, contractors and service providers from any claim or demand arising from your breach of these Terms of Service.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 16 - TERMINATION
These Terms of Service remain effective unless terminated by either you or us.
We reserve the right to terminate access to our Services if we believe you have violated these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and ICHŌ Skin regarding your use of the website and Services.
SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify or replace any part of these Terms of Service at any time by posting changes to this page.
Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
ICHŌ Skin
United Kingdom